Account Management Questions:

HOW MANY ACCOUNTS CAN I CREATE?

You can create an unlimited number of accounts. Yet, it is prohibited to create new accounts to receive fake partner commissions. If we find out about this type of an action on your behalf, your accounts will be blocked, and your funds will be frozen.

CAN I ADD OR UPDATE MY WALLET ADDRESSES?

Yes, you can do that. This option is available on the “Profile” webpage. You need to input the data on this page.

WHAT DATA IN THE ACCOUNT CAN BE CHANGED AFTER THE REGISTRATION?

After the registration, you can add your wallets, change your password. You cannot change your email address or your sponsors and partners. Technical support operators cannot do that either until the input details are invalid.

MY ACCOUNT WAS STOLEN. WHAT DO I NEED TO DO NOW?

At first, use the 'Password Recovery' option. If this will not be enough, please contact us via support center to provide your personal and account details. Please contact us only from the e-mail address you have used at registration.

MY FAMILY MEMBERS USE THE SAME COMPUTER AS ME. CAN EACH OF US OPEN A AltCoinForge ACCOUNT?

Yes, each of you can open a AltCoinForge account considering that you won't have referral relationships.

CAN I DELETE MY OWN ACCOUNT? IF NOT, WHY AM I NOT PERMITTED TO DELETE MY ACCOUNT?

No, a user account cannot be deleted. All account information is encrypted. It is not available for other users or company staff, and cannot be used for the purposes that have not been agreed upon with the user. Therefore, deleting an account does not make sense, and is technically impossible.

HOW CAN I CHECK MY ACCOUNT BALANCES?

You can sign in to your account and check your balance in "Available Balance" column on the Deposit list.

WHICH PAYMENT METHODS DO YOU ACCEPT?

At the moment we work with Bitcoin, Ethereum, Litecoin, Dogecoin, Tron, BNB, USDT-TRC20, USDT-BEP20 and USDT-ERC20.

HOW FREQUENTLY ARE YOU UPDATING MY ACCOUNT?

You can access the member’s private area 24 hours a day, 365 days a year over the internet and keep track on all your account actions: Investments / withdraw / interest / balance statistics, affiliate earnings, and currently working, everything is updated in a real time.

HOW DO I MAKE MY FIRST INVESTMENT?

In order to make an investment with us, you must first become our registered member. Once you are registered, you can always sign in to your private & secure account area using your username and password you first signed up with and make your investment. You will need to click on "Make deposit" in the center, there you can choose a payment method and follow the page simple instructions to complete your investment. The transaction is secure, fast and convenient (takes around 5 minutes).

HOW DO I KNOW THE HISTORY OF MY ACCOUNT TRANSACTIONS?

Enter the investor area and in the member menu you can see the history of your account “History”.

HOW MUCH DOES IT COST TO OPEN AN ACCOUNT WITH YOU?

Opening account with us is absolutely free. There are no hidden costs and no maintenance fees.

CAN OTHER MEMBERS OF MY FAMILY OPEN AN ACCOUNT AND USE IT FROM THE SAME COMPUTER THAT I USE?

Yes, they can. But, accounts must have different names and email address. This is a prevention of creating numerous accounts and making deposits through your own referral link.

CAN I CREATE AN OFFICIAL LOCAL TELEGRAM COMMUNITY CHAT OF MY COUNTRY?

Only an active representative with at least 500 members in his/her chat, can apply for an official local community chat on Telegram. The representative should manage the chat with the help of admin team and only official news & updates should be sent.

Investing and Withdrawal Questions:

HOW CAN I WITHDRAW MY PROFIT?

You can request a withdrawal from the “Withdraw” section. Once your request is approved, funds will be sent to the wallets you specified while registering your account.

WHEN CAN I WITHDRAW MY FUNDS?

You can withdraw your profit at any time convenient to you.

WHAT IS THE MINIMUM AMOUNT I CAN WITHDRAW?

The minimum withdrawal amount is $1.

HOW CAN I MAKE A DEPOSIT?

To make a deposit, log in to your account and click on "Make deposit". Choose a payment method and follow the instructions on the page to complete your deposit.

HOW LONG DOES IT TAKE TO COMPLETE THE WITHDRAWAL REQUEST?

All withdrawal requests are processed within 24 hours. It may take up to 48 hours during weekends or holidays.

DO YOU CHARGE A FEE FOR PROCESSING WITHDRAWALS?

No, we do not charge any fees for withdrawals.

CAN I REINVEST MY PROFIT?

Yes, you can reinvest your profit. To do so, simply click on the "Reinvest" button in your account.

HOW DO I KNOW MY INVESTMENT IS SUCCESSFUL?

After you have completed your deposit, you can check your "Deposit List" in your account to see the status of your investment. If the deposit is successfully made, it will appear in the list.

WHAT SHOULD I DO IF MY DEPOSIT DOES NOT APPEAR IN MY ACCOUNT?

If your deposit does not appear in your account within 24 hours, please contact our support team with the details of your transaction.

DO YOU ACCEPT INVESTMENTS FROM ALL COUNTRIES?

Yes, we accept investments from any country. However, please note that the availability of payment methods may vary depending on your country of residence.

WHAT IS THE MAXIMUM AMOUNT I CAN WITHDRAW?

There is no maximum limit for withdrawals.

CAN I CANCEL A WITHDRAWAL REQUEST?

No, once a withdrawal request is submitted, it cannot be canceled.

WHAT HAPPENS IF I PROVIDE WRONG WALLET ADDRESS FOR WITHDRAWAL?

Please double-check all information before submitting a withdrawal request. If you provide a wrong wallet address, the funds will be lost, and we will not be able to recover them.

HOW LONG DOES IT TAKE FOR MY DEPOSIT TO BE CREDITED TO MY ACCOUNT?

Deposits are usually credited within a few minutes after the transaction is confirmed on the blockchain. However, it may take longer during periods of network congestion.

CAN I MAKE MULTIPLE DEPOSITS?

Yes, you can make multiple deposits. Each deposit will be treated as a separate investment.

WHAT HAPPENS IF I DON'T WITHDRAW MY FUNDS?

If you choose not to withdraw your funds, they will remain in your account and continue to generate profit according to the investment plan you selected.

Affiliate Program Questions:

WHAT IS YOUR AFFILIATE PROGRAM?

Our affiliate program allows you to earn commissions by referring others to our platform. You will earn a percentage of their investments as a commission.

HOW CAN I JOIN THE AFFILIATE PROGRAM?

You can join our affiliate program by signing up for an account on our platform. Once you are registered, you will receive a unique referral link that you can share with others.

WHAT IS THE COMMISSION RATE FOR AFFILIATES?

The commission rate for affiliates varies depending on the investment plan selected by the referred user. Please refer to the affiliate program section on our website for more details.

CAN I EARN COMMISSIONS ON MY OWN INVESTMENTS?

No, you cannot earn commissions on your own investments.

HOW ARE COMMISSIONS PAID?

Commissions are paid directly to your account balance and can be withdrawn or reinvested at any time.

IS THERE A LIMIT TO HOW MUCH I CAN EARN AS AN AFFILIATE?

No, there is no limit to how much you can earn as an affiliate. The more referrals you bring, the more you can earn.

HOW DO I TRACK MY AFFILIATE EARNINGS?

You can track your affiliate earnings in the "Affiliate" section of your account.

WHAT IF MY REFERRAL DOESN'T INVEST ANY FUNDS?

If your referral does not invest any funds, you will not earn any commissions from that referral.

CAN I USE MY REFERRAL LINK TO CREATE MULTIPLE ACCOUNTS?

No, using your referral link to create multiple accounts is strictly prohibited. If we detect such activity, all associated accounts will be banned, and any earnings will be forfeited.

HOW DO I KNOW IF SOMEONE I REFERRED HAS MADE AN INVESTMENT?

You will receive a notification in your account when someone you referred makes an investment. The details of the investment and the commission earned will be displayed in the "Affiliate" section.

DO YOU PROVIDE MARKETING MATERIALS FOR AFFILIATES?

Yes, we provide a variety of marketing materials for affiliates, including banners, text links, and social media content. You can find these materials in the "Affiliate" section of your account.

Security Questions:

HOW SECURE IS MY ACCOUNT INFORMATION?

We take the security of our users' information very seriously. All account information is encrypted and stored securely. We use advanced security measures to protect your data from unauthorized access.

WHAT SHOULD I DO IF I SUSPECT THAT MY ACCOUNT HAS BEEN COMPROMISED?

If you suspect that your account has been compromised, please change your password immediately and contact our support team. We will assist you in securing your account and investigating any unauthorized activity.

HOW DO YOU PROTECT MY PERSONAL INFORMATION?

We use a combination of encryption, firewalls, and secure servers to protect your personal information. Our security measures are designed to keep your data safe from unauthorized access or disclosure.

CAN I ENABLE TWO-FACTOR AUTHENTICATION (2FA) FOR MY ACCOUNT?

Yes, we recommend enabling two-factor authentication (2FA) for your account to add an extra layer of security. You can enable 2FA in the "Security" section of your account.

WHAT IS TWO-FACTOR AUTHENTICATION (2FA)?

Two-factor authentication (2FA) is an additional security measure that requires you to enter a verification code sent to your mobile device or email in addition to your password when logging in.

HOW CAN I CHANGE MY PASSWORD?

You can change your password in the "Profile" section of your account. We recommend using a strong, unique password and changing it regularly to keep your account secure.

WHAT SHOULD I DO IF I FORGOT MY PASSWORD?

If you forget your password, you can use the "Forgot Password" feature on the login page to reset it. You will need to provide the email address you used when registering your account.

HOW CAN I CONTACT SUPPORT IF I HAVE SECURITY CONCERNS?

If you have any security concerns, please contact our support team through the support center. We are here to help you with any issues you may encounter.

IS MY PAYMENT INFORMATION SECURE?

Yes, your payment information is secure. We use secure payment gateways and do not store any payment information on our servers.

WHAT SECURITY MEASURES DO YOU HAVE IN PLACE TO PROTECT MY FUNDS?

We use cold storage, multi-signature wallets, and other advanced security measures to protect your funds. Your assets are stored securely and are not accessible to unauthorized parties.

CAN I SEE A LOG OF MY ACCOUNT ACTIVITY?

Yes, you can view a log of your account activity in the "History" section of your account. This includes login attempts, transactions, and other actions performed on your account.

HOW DO YOU ENSURE THE SECURITY OF YOUR PLATFORM?

We regularly conduct security audits and use up-to-date technology to protect our platform. Our team is dedicated to maintaining a secure environment for all users.